The C Project
Here's the deal: you're the sole Content Designer in a Product Design team and they're used to not having any Content Designers meddling with their work. There's little to no time to review any content, and people often forget to warn you about the new flows they're developing. How can you navigate this context?
It’s not easy to introduce your work in a team that already has its own well-defined processes in place for a long time. To start integrating a bit of content culture into this type of team, there’s no need to panic. Begin with the steps below, and soon you will find yourself being increasingly sought after by your team members.
1. Understand the process
Map and understand how your team's design processes work. How does the design of a flow start? How do requests come in and go out? Who are the points of contact in each area?
It’s a good idea to schedule a chat with your team members and ask them directly how their work functions and how you could make their process easier. This way, you'll gather important information for the next steps.
2. Analyze and analyze
After mapping the process and identifying the pain points, take some time to reflect on your strengths within the team. In the case of this project, I spoke with my leader about the main challenges and expectations regarding my work, and then I sought to understand how to adapt the existing process to content solutions.
3. Developing the solution
In the context of my team, everyone knew that content was necessary, but the problem was that no one could account for the time needed in creating and reviewing of content within the workflows.
They needed a express content look at that moment, and even though it wasn’t ideal, the company’s situation required us to adapt to this context. Gathering all my research, I created the Content Checkbox, a simple document where team members could quickly consult and answer questions they had about how to review content, with examples of dos and don'ts.
